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Travel agents beware: be vigilant with payment transactions!

Travel agents should remember to always be vigilant with credit card transactions as fraud continues to be rife in the travel industry. Here are some reminders of the most important Credit Card must-d...

February 1, 2017 9:08 am

Watch out for scams!

A scam e-mail requesting travel agents to submit tenders for UNICEF has been circulating. The full contents of the suspected fraudulent (phishing / scamming) e-mail appear below: Dear All, As part of ...

January 25, 2017 7:10 am

Safety advice: a liability issue for travel agents?

Terror alerts, disease and catastrophes continue to plague the world. How much negative information are you supposed to share with your clients? And, if you fail to share this information, are you leg...

November 30, 2016 9:12 am

Default Insurance Programme (DIP) scheme for BSP Southern Africa

Default Insurance Programme (DIP) scheme for BSP Southern Africa (The Republic of South Africa, Botswana, Lesotho, Namibia and Swaziland)  Frequently Asked Questions   What is a DIP? A Default Insur...

November 16, 2016 9:23 am

TBCSA tackles ORTIA airport queues

The Tourism Business Council of South Africa (TBCSA) has compiled a number of recommendations to address the issue of airport queues as a result of the implementation of the Amended Immigration Regula...

November 16, 2016 9:17 am

All you need to know about BSP

Does BSP still have you baffled? ASATA has compiled a short document with everything you need to know, from what BSP is exactly, to how it works and BSPLink.  What is BSP? Global system Facilitates a...

November 9, 2016 9:16 am

Changes to Australian visas

The Australian High Commission in South Africa has announced there have been some changes to the Australian visa process in South Africa, including the fact that some visa applications will need to be...

November 9, 2016 9:10 am

Lengthy airport queues to cause festive season havoc

Lengthy queues at OR Tambo Airport as a result of the new immigration regulations are expected to cause major havoc during the upcoming December holidays. The Board of Airline Representatives South Af...

October 26, 2016 9:53 am

Thailand: what your clients need to know

A call has been made for visitors to Thailand to respect the mourning period in the destination, following the death of King Bhumibol Adulyadej on October 13. While most public services are unaffected...

October 21, 2016 9:56 am

The travel agent of the future

The travel agent is here to stay! This is the main message in a recent Skift report that looks into the role of ‘The Travel Agent of the Future’. Also ASATA has examined the future of the travel a...

October 21, 2016 9:54 am

Airlines see sharp rise in unruly passengers, says IATA

Airlines have seen a sharp rise in unruly passengers in 2015, according to a recent report by IATA. Incidents of people getting in fights, being verbally abusive or refusing to follow cabin crew order...

September 30, 2016 6:13 am

Will SA travellers no longer need a visa to travel to Europe?

South African travellers could soon be exempt from having to apply for a visa to travel to Europe, as Home Affairs Minister Malusi Gigaba entered into negotiations with European Union Ambassador Dr. M...

September 30, 2016 6:05 am

Australian visa updates and clarifications

Ahead of the busy Christmas holiday period, the Australian High Commission would like to remind and clarify some visa procedures for all travel agents dealing with travellers to Australia: Christmas p...

September 16, 2016 9:44 am

South Africa heads up Global Travel Agent Alliance

The Association of Southern African Travel Agents will be at the helm of the World Travel Agents Association Alliance (WTAAA) with the appointment of ASATA CEO Otto de Vries as the global travel agent...

September 9, 2016 8:39 am

Local is affordable #TourismForAll

Domestic Tourism is about to get more affordable for South Africans, thanks to the launch of the SA Tourism #TourismForAll campaign earlier this month. With this campaign, SA Tourism aims to promote a...

August 26, 2016 7:15 am

More South Africans can now apply for their passports online

Long queues at Home Affairs could officially be a thing of the past, as more South Africans will now be able to apply for their passports and Smart IDs online and collect the documents at their neares...

August 26, 2016 7:06 am

Do your clients have a gender-sensitive travel policy?

Do your clients have a woman-friendly travel policy? In a time where Duty of Care is at the top of everyone’s minds, a recent study conducted by Maiden Voyage shows that women travellers would prefe...

August 19, 2016 8:00 am

Why women pay less for business travel

We all know that women rock, as we celebrated Women’s Day at the beginning of the week. But, as it turns out, women are also smarter than men when it comes to booking business travel. Male traveller...

August 12, 2016 6:25 am

Air travel to become more child-friendly

On July 13, the US passed a Bill (The Federal Aviation Administration Reauthorisation Bill) that is expected to greatly improve family travel. With the transition to new airline policies offering prem...

August 12, 2016 6:24 am

Digitisation is changing the travel industry forever

Digitisation has started having an impact on every aspect of our daily life, from the supermarket to yes, even the travel industry.  Although not very prevalent in South Africa yet, European supermar...

August 5, 2016 8:19 am

France and Turkey – what to tell your clients?

The extraordinary recent events in Turkey and France have led the governments of both countries to declare and extend, respectively, a national state of emergency. This follows the terrorist attack in...

July 22, 2016 8:57 am

The end of the UBC in sight?

South Africans travelling with children internationally will no longer be required to produce an unabridged birth certificate from October 31, according to a recent report in TNW. Mayihlome Tshwete wa...

July 22, 2016 8:38 am

ASATA raises concerns over TMC contract conditions

ASATA has raised concerns over the conditions of contract for TMC services released by National Treasury earlier this month.  The document will deliver much needed clarity on the way forward for TMCs...

July 22, 2016 8:32 am

The urge to connect at any cost is putting travellers’ data at risk

Our clients’ urge to connect every minute of the day wherever in the world they are, is putting their data at risk, according to a recent study from Kaspersky Lab. The impulse to connect immediately...

July 8, 2016 6:44 am

Zika: What you need to know

With the Rio Olympics just around the corner and reports of the Zika Virus spreading to Europe and more recently Indonesia, there is renewed panic and uncertainty regarding travel to affected destinat...

June 24, 2016 6:07 am

Brexit is a reality – what does it mean for us?

On Thursday, the UK voted to leave the European Union, making Brexit a reality. Although it will take years for the full consequences to become clear, as the British and European leaders will begin ne...

June 24, 2016 6:03 am

Looking forward to our future

Despite shifting consumer behaviour and demographics, rapidly realigning markets, changing destinations, sustainability concerns, rising wealth and significant shifts in technology will combine to red...

June 17, 2016 9:17 am

Can you quantify how much you are worth?

Travel agents can save their clients a lot of time and money. I’m sure this will not come as a surprise to you. But, the American Society of Travel Agents (ASTA) has now proven it once and for all i...

June 10, 2016 7:43 am

The gains and pains of the sharing economy

Although the sharing economy hasn’t had a huge impact on the South African corporate market yet, the trend is slowly starting to emerge with especially Uber becoming a popular option for corporates....

June 2, 2016 5:03 pm

The Best of the Best Awarded – ASATA Diners Club Awards

ASATA and Diners Club are proud to announce the names of those travel professional who have been singled out for the honour of receiving these prestigious ASATA Diners Club Awards. The award winners w...

May 26, 2016 3:48 pm

 Travelling to or from the US – arrive prepared

If international media reports are anything to go by, passengers travelling to and from airports in the United States can expect extreme delays at security checkpoints.   Media are referring to t...

May 5, 2016 5:26 pm

Taxed to travel…

As if the weak rand were not enough of a damper on overseas travel for South Africans, international destinations have now also increasingly started imposing additional tourist taxes. Spain, Malta, Du...

May 5, 2016 5:19 pm

Confusion reigns around Unabridged Birth Certs

Controversial unabridged birth certificate regulation scrapped – This was the headline of the Northern KwaZulu Natal Courier last week. While, we’re all hopeful that the Unabridged Birth Cert...

April 28, 2016 12:59 pm

Travel with Peace of Mind: Advice

Safety and security at travel gateways is currently a hot topic. If travelling with peace of mind, is on your mind, check out this sound advice from former CIA agent, Jason Hanson: 1. Do your researc...

April 22, 2016 5:31 am

Rise in online travel fraud highlights importance of trade associations

When travellers book a holiday, it is vitally important they take their time and follow a number of basic checks designed to protect them from falling victim to a fraud. Albeit a British example, a re...

April 15, 2016 4:54 am

US domestic airfare changes cause havoc

Several US-based airlines, including American, Delta and United, recently made changes to their domestic pricing structure, which resulted in massive airfare spikes for unsuspecting travellers. “...

April 8, 2016 4:24 am

Everybody wants to be a travel agent…

The most recent Internet player to dabble in travel following Google,’s recent announcement is Skype. Microsoft recently announced it will be adding its Cortana virtual assistant to Skype, which me...

April 1, 2016 5:11 am

Global Travel Hotspots – what you should know

There have been recent deadly attacks in Turkey, Ivory Coast and Belgium. In a world where everyone and everything is connected, the spotlight has fallen on travel and perhaps more specifically on tra...

March 23, 2016 4:20 pm

Brussels attacks – what you need to know?

In the wake of the Brussels terror attacks, which left at least 30 dead and hundreds wounded, industry analyst Euromonitor has predicted a decline in bookings to the European capital in the short- to ...

March 23, 2016 3:43 pm

Zika and travel insurance: what you need to know

You’re travelling to South or Central America, are you? And seriously reconsidering your trip, no doubt, especially if you’re pregnant. But will your travel insurance cover you if you cancel your ...

March 17, 2016 8:01 pm

It is time to get personal

Personalised travel experiences are gaining momentum and travel agents need to know what it is and how to make it work, says Otto de Vries, CEO Association of Southern African Travel Agents (ASATA) ad...

March 11, 2016 5:44 am

Progress on reducing the impact of the immigration regulations – Home Affairs

Home Affairs is continuing to roll out measures aimed at mitigating the unintended consequences that the Immigration Act has had on South Africa, said Malusi Gigaba, South African Home Affairs Ministe...

March 3, 2016 12:12 pm

Travel professionals face a bright future

Once upon a time, there used to be travel agents… Hang on…stop that story right there! While travel agents the world over are sometimes described as dinosaurs, extinct and, most recently by a Busi...

February 26, 2016 6:59 am

Hong Kong scraps fuel surcharges. When will SA follow suit?

International governments are increasingly putting pressure on airlines to scrap controversial fuel surcharges as the price of oil is now at an all-time low and trading around US$30 a barrel. The late...

February 19, 2016 8:05 am

Don’t ditch the birth cert just yet…

South African parents should carry an Unabridged Birth Certificate for their children under the age of 18 until passports for minors in South Africa are issued with both parents’ names in them. Depa...

February 12, 2016 9:39 am

The Zika Virus: should you reconsider your travel plans?

The Zika virus is spreading rapidly across South America, prompting governments across the world to issue travel warnings to pregnant women for countries where the virus has been detected. Thus far, 2...

January 29, 2016 1:56 pm

Self Service kiosks roll out across SA airports

ACSA and Aviation Co-ordination Services (ACS) are extending the coverage of common-use passenger processing kiosks across all nine airports in South Africa, installing more than 1,000 work stations a...

December 11, 2015 8:08 am

Cheaper ain’t necessarily more cheerful…

Don’t you just hate them? Those self-entitled Generation Y whizz kids who are taking the workplace by storm and spend half their lives on their phones. It’s the generation everyone loves to hate. ...

November 19, 2015 6:05 pm

Why use an ASATA TMC

As the travel industry grows more competitive, TMCs are continuously expanding on the quality and type of services they offer. They can arrange all types of domestic and international travel, from hot...

September 17, 2015 4:03 pm

When business travel gets a female touch…

The glass ceiling is finally shrinking! And, with the very welcome addition of more women in leadership positions, female business travellers have become a powerful and important travel market segment...

September 4, 2015 11:22 am

ASATA CEO co-wins Business Traveller Africa award

ASATA CEO Otto de Vries has jointly won the Business Traveller Africa Business Travel Personality of the Year award this week along with the Southern African Tourism Services Association (SATSA) CEO...

September 4, 2015 11:13 am

Home Affairs vs Tourism… battle lines drawn!

The battle lines have finally been drawn in public between the Departments of Home Affairs and Tourism, and this time the debate is whirling around the job losses that the new immigration regulations ...

July 30, 2015 11:18 am

What to Expect From the Travel Agent of the Future

Interesting research report from global travel research firm Skift this week that talks about what customers can expect from the travel agent of the future. ASATA has launched its own study on the 21s...

July 16, 2015 11:15 am

IATA rolls back Cabin OK initiative

The International Air Transport Association (IATA) announced that it was pausing the rollout of its Cabin OK initiative and beginning a comprehensive reassessment in light of concerns expressed, prima...

June 18, 2015 11:19 am

To truly ‘experience’ your business travel – talk to your ASATA agent!

In this month’s Business Traveller, check out our ASATA column on business travel becoming a lifestyle… Good news just in! The new business traveller isn’t all work and no play. Today’...

March 12, 2015 11:21 am

Book direct, but what if…?

The latest travel supplier to attract the ire of travel agents the world over is international hotel chain Marriott with their latest advertising campaign aimed at encouraging travellers to bypass int...

August 13, 2014 12:04 pm

The future of travel…

Where were you five years ago? If you’re in the same place you were five years ago, spare a thought for how the global travel industry has actually evolved in the past five years… The rise of Uber...

January 17, 2012 8:00 pm